How you can protect yourself

Protect yourself on the internet

Don't become a victim of identity theft or fraud - there's a lot you can do to protect yourself and your accounts.

General advice

Check no one else is looking at your device while you're using online banking services.

Don't use a public computer to access your online accounts, you can't be certain it's secure.

Make sure we have your correct contact details. Check your email inbox for new messages.

When you leave the online banking service, log-off and close your browser.

Use an email account that is not shared with other family or friends.

Passwords

Don't pick a password that's easily guessed such as your phone number or birthday. We have rules in place that make sure the password you choose is strong.

Never reveal your password to anyone or write it down.

Anti-virus

You should use anti-virus software to protect your device. Anti-virus software reduces the risk of a virus stealing your information.

Set up your software so it updates itself regularly.

Firewalls

A firewall controls the traffic between your computer and the internet. Firewalls are very effective and make it hard for criminals to attack your computer. Whenever you use the internet you should have a firewall in place.

Spyware

Spyware or ad-ware is a growing problem. Spyware collects information about you and your browsing. People are often tricked into installing spyware programmes.

There are many anti-spyware programmes available. It's a good idea to use an anti-spyware programme to make sure your computer is clean.

What you should do to protect yourself

Never reveal your password to anyone.
Use a unique and memorable password.
Don’t use a password that someone could guess easily. Change your password straightaway if you suspect someone else might know it.
Check we have your correct phone number in case we need to contact you about your account.
If someone has stolen your phone or tablet device, contact us on 0345 1200 805. We will deregister your mobile app and ensure your account is safe.
Log off from the YBS website or YBS app when you have completed your transaction.
Keep your computer updated with current anti-virus software. Check regularly for the latest browser versions and relevant security updates. Use a firewall to protect from hacking attacks.
Protect your devices by turning on automatic updates and backing up important data.
Do not send us any confidential account information via email.
Check we have your correct email address and keep an eye on your inbox for new messages.
Beware of phishing emails or texts. Do not respond to these messages or open any links or attachments from them. If you get a message you were not expecting, please contact us using a number you have checked is genuine. Click here for more information about phishing scams.
Download our Protect yourself from Identity Theft and Fraud guide (PDF).
If you or someone you know might be the victim of financial abuse, download UK Finance’s It's your money leaflet (PDF). The leaflet has lots of information on what to do when financial abuse happens and the support you can get.